Hancock HVAC
Privacy Policy

At Hancock HVAC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website, scheduling an appointment, requesting an estimate, or contacting us through our forms.

1. Information We Collect

We collect personal information when you:

• Request an estimate
• Schedule an appointment online
• Fill out our contact form
• Sign up for emails or promotions
• Interact with our website via cookies or analytics tools

This may include:

• Full name
• Email address
• Phone number
• Home address (for service purposes)
• Preferred appointment time
• Information you provide in messages or form submissions
• IP address, device, and browser type (via analytics)

2. How We Use Your Information

We use your information to:

• Respond to questions, service requests, or estimate inquiries
• Schedule and manage appointments
• Send appointment confirmations, updates, or follow-ups
• Provide customer support
• Send occasional promotions or updates (if you opt in)
• Analyze and improve our website and services

We do not sell, rent, or trade your personal information to third parties.

3. Third-Party Services

We may share your information with trusted service providers for limited purposes:

• Appointment scheduling software (to process bookings and confirmations)
• Email platforms (to send follow-ups or promotional emails, if you opted in)
• Analytics tools like Google Analytics (to improve site performance and user experience)

These providers are contractually obligated to keep your data secure and confidential.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Understand how visitors interact with our site
• Improve page performance and content relevance
• Assist with ad targeting (e.g., Google Ads or Facebook Pixel)

You can control cookie settings through your browser preferences or opt out of tracking through services like NAI Consumer Opt-Out.

5. Your Privacy Rights

You have the right to:

• Request a copy of the information we’ve collected about you
• Ask us to update or correct your information
• Request deletion of your information
• Unsubscribe from emails at any time via the unsubscribe link or by contacting us

To exercise these rights, contact us at:

(480) 466-0964 | info@hancockhvacaz.com

6. Data Security

We take appropriate steps to protect your personal data using industry-standard security practices. However, no website or internet transmission is completely secure. You share data with us at your own risk.

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect or store personal information from children under 13 years of age.

8. Policy Updates

We may update this policy occasionally to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

Hancock HVAC
(480) 466-0964
info@hancockhvacaz.com